• Project: Hey, Doc.

  • Role: UX/ UI Designer

  • Duration: 2 Months

  • Key Tasks: Wireframing, Prototyping, User Research, Persona development and Interaction design

Process

Overview

Hey, Doc is a mobile app designed to make booking medical appointments easy and improve communication between patients and healthcare providers. Targeting all age groups and demographics across South Africa, this app aims to reduce the hassle and stress of visiting the doctor and cut down on wait times at medical centers.

1.Key Takeaways.

To improve the application, I could have engaged more participants in the survey for a broader perspective, allowing deeper insights into user needs. Additionally, consulting professionals from the medical sector would have provided valuable knowledge on patient requirements, helping to tailor the app more effectively.

2. Data Collection.

The wireframe created was presented to a few users to test satisfaction rate and for feedback. The criticism was constructive and helped us to understand the different perspectives.

3.User Persona.

Abongwe's Profile

  • Name: Abongwe
  • Age: 31
  • Occupation: Waiter
  • Location: Umlazi
  • Family: Husband(30), Son(9)
  • Tech Skills: Proficient with phone apps; basic laptop use.

Bio:
Abongwe is a devoted mother in Umlazi, juggling work and family. She prioritizes her son’s health, ensuring regular doctor visits.

Goals:

  • Book doctor’s appointments easily.
  • Reduce wait times.
  • Manage family health effectively.

Pain Points:

  • Long wait times.
  • Forgetting appointments.
  • Long hold times when calling

Motivations:

  • Keep family health up to date.
  • Use a simple app for bookings and reminders.

Jona's Profile

  • Name: Jona
  • Age: 64
  • Occupation: Retired Teacher
  • Location: Pinetown
  • Family: Wife(60)
  • Tech Skills: Can use the basics of his cell phone, like calling and applications like WhatsApp to communicate with his children and friends.

Bio:
Jona is a retired 64-year-old man living with his wife in Pinetown. Health is essential to him; he is healthy but goes to the doctor for checkups every few months. He does need someone to remind him of the doctor's appointments for him and his wife. His kids who are adults and have their own lives normally remind him, but they also sometimes forget. Jona also doesn’t like spending too much time at the doctor's office as he wants to get on with his hobbies. He needs an application that will help him remember future doctor visits for himself and his wife.

Goals:

  • Easily book doctor's appointments without hassle.
  • Reduce wait times.
  • Be reminded of doctor appointments.

Pain Points:

  • Long wait times at doctor's office.
  • Forgetting appointments and needs reminding.

Motivations:

  • Wants to make sure that his and his wife’s health is always up to date.
  • Needs something to make sure that he can remember to go to the doctor.

4. Lo-Fi Wireframe.

A low-fidelity wireframe was created to get user feedback before moving on to other step of design.

5. Final Product.